Health Insurance Counselor ; Hybrid-Charlotte, NC

Health Insurance Counselor I (Hybrid – Charlotte, NC)

Join to apply for the Health Insurance Counselor I (Hybrid – Charlotte, NC) role at DaVita Kidney Care
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$20.50/hr – $28.00/hr

Posting Date: 01/13/2026

5627 Albemarle Rd, Charlotte, North Carolina, , United States of America

This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.

• Candidate must reside in Charlotte, NC or the surrounding area.
• This role requires travel to our DaVita clinics in Charlotte, Monroe, Kannapolis and Huntersville, NC and the surrounding areas to provide education and guidance.
• Travel and in-person patient support is required and may be up to 50% with variability amongst markets based on patient need.
• Candidate must be able to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
• Valid driver’s license – Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver’s license within the state you are applying is required, with an acceptable driving record.

• Conduct patient insurance education while operating within established compliance parameters of the company.
• Identify and effectively communicate opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden.
• Provide information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary.
• Provide a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively.
• Complete insurance assessments/evaluations for patients to accurately document patient education sessions.
• Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns.
• Build and maintain relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support.
• Work closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participate in monthly operations reviews on assigned patient portfolio.
• Seek opportunities for continued process improvement and review ideas with team and operational leadership.
• Attend team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned.

• Full vaccination against COVID-19 or a medical/religious exemption is required.
• High School Diploma or equivalent is required.
• This role requires basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job.
• Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred.
• Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred.
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required;
  PowerPoint preferred.
• Bilingual/Spanish Speaking strongly preferred.

• Comprehensive benefits:
  Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family:
  Family resources, EAP counseling sessions, access…