Hotel Assistant Front Office Manager

Doubletree by Hilton Charlotte City Center
• Charlotte , NC , US

Posted a day ago

Exciting opportunity to join our amazing hotel as the Assistant Front Office Manager. The Hotel Assistant Front Office Manager supports daily hotel operations, supervises front desk staff, ensures excellent guest service, manages check-in/out, handles complaints, and assists with scheduling, training, and administrative tasks, bridging the gap between front desk agents and the Front Office Manager to maximize guest satisfaction and financial performance.

• Guest Services
  :
  Oversee check-in/out, handle complex guest issues, ensure high service standards, and maintain guest satisfaction.
• Staff Supervision
  :
  Train, schedule, and manage front desk agents, concierges, and sometimes other related staff (like housekeeping).
• Operations Management
  :
  Support daily front desk activities, manage room inventory, run reports, and ensure security procedures are followed.
• Administrative Duties
  :
  Assist with payroll, data entry, and reporting, as well as coordinating with other hotel departments.
• Leadership
  :
  Act as a leader, resolve problems, and maintain a positive environment for both guests and staff.

• Strong leadership, communication, and organizational skills.
• Ability to multitask and manage time effectively.
• Knowledge of hotel property, amenities, and the local area.
• Supervisory or management experience preferred.