Suffolk Punch SouthPark Host

Job Summary:

Hosts are the first point of contact for guests and set the tone for the dining experience. This role manages reservations, waitlists, and seating while maintaining a friendly, organized, and professional demeanor.

Key Responsibilities Greeting and welcome guests warmly upon arrival

Manage reservations, waitlists, and table assignments efficiently

Communicate wait times and manage guest expectations

Answer phone calls, take reservations, and provide menu information

Assist servers and managers in maintaining guest flow and satisfaction

Ensure the entry and waiting areas are clean and organized

Provide exceptional hospitality from arrival to departure

Requirements:

High school diploma or equivalent preferred

Prior restaurant or hospitality experience a plus Excellent communication and customer service skills

Ability to manage reservations, waitlists, and seating assignments efficiently

Strong phone etiquette and ability to answer guest questions

Warm, professional, and welcoming demeanor

Ability to remain calm under pressure during peak periods

Flexible schedule including evenings, weekends, and holidays