Front Desk Supervisor

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Join Our Front Desk Leadership Team!?

Are you a friendly, outgoing, and energetic professional ready to lead the way in hospitality? UNC Charlotte Marriott is seeking a Front Desk Supervisor to oversee our welcoming team and ensure every guest has an exceptional experience from the moment they arrive.

As a Front Desk Supervisor, you'll be the first face our guests see, setting the tone for an unforgettable stay. Located just north of downtown Charlotte on the beautiful UNC Charlotte campus, our inviting yet lively hotel offers a perfect environment to grow your leadership skills, connect with a dynamic team, and make a meaningful impact.

We’re proud to be part of the award-winning Sage Hospitality family — recently named Hotel of the Year by NFL NFC for outstanding service! Our dedicated team is passionate about delivering top-tier hospitality and ensuring each guest feels valued.

Lead and inspire a team in a fun, friendly atmosphere

Opportunities for professional growth and development

Play a key role in creating warm, welcoming first impressions

Enhance your leadership and hospitality skills

Enjoy fantastic employee perks like discounts on hotels, dining, and more!

• Medical, dental, & vision insurance
• Health savings & flexible spending accounts
• Basic Life & AD&D insurance
• Paid time off — vacation, sick days, and holidays
• 401(k) with employer matching
• Employee Assistance Program
• Tuition Reimbursement

If you’re passionate about leading a team and delivering exceptional guest experiences, we want to hear from YOU! Join us at UNC Charlotte Marriott and help create memorable moments for every guest who walks through our doors.

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.