Starbucks Manager - Moxy Charlotte

Responsibilities

• Oversee all aspects of the store’s operations,including inventory management, quality assurance, and compliance with Starbucks and hotel brand standards.
• Develop and implement operational strategieesto drive efficiency and productivity.
• Ensure the store operates within health,safety, and food handling regulations.
• Monitor sales performance, set revenue goals,and implement initiatives to achieve targets.
• Recruit, train, and develop a high-performing team that delivers exceptional service.
• Create and maintain a positive work environment, fostering teamwork and motivation.
• Manage scheduling to ensure adequate staffing levels for peak and off-peak hours.
• Uphold Starbucks’ mission and values to ensurean outstanding customer experience.
• Address guest inquiries, complaints, and feedback promptly and professionally.
• Collaborate with hotel staff to ensure alignment in guest service expectations.
• Analyze financial reports and implement cost-effective solutions to optimize profitability.
• Oversee cash handling, POS systems, and ensure accuracy in financial transactions.
• Act as the primary liaison between Starbucks corporate, the hotel management team, and staff.
• Participate in hotel meetings to align goals,special events, and guest needs.

• Prior Starbucks experience strongly preferred.
• Proven experience in food and beverage orretail management required.
• Strong understanding of financial performance metrics and operational efficiency.
• Excellent leadership, organizational, and communication skills.
• Ability to work in a fast-paced environment while maintaining high standards of quality and service.
• Flexibility to work varied shifts, including weekends and holidays, based on business needs.
• Previous experience managing a Starbucks storeor equivalent brand.
• Familiarity with hotel operations and guest service standards.
• Certification in food safety or management training.

• Ability to stand and walk for extended periods,often for up to 8+ hours during a shift.
• Ability to lift, carry, and transport itemsweighing up to 50 pounds (e.g., boxes of inventory, equipment, or supplies).
• Frequent bending, reaching, and stooping to retrieve products or equipment.
• Ability to move around the store quickly andsafely to manage operations and respond to customer or team needs.