Guest Room Supervisor

540 Pressley Road Charlotte, North Carolina 2821 7

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We're committed to bringing passion and customer focus to the business.

• Supervise and train all housekeeping staff according to company standard operating procedures

• Schedule housekeeping staff based on company needs

• Ensure all housekeepers are performing up to company standards

• Ensure all guest rooms are serviced and cleaned according to company standards

• Inspect and verify that all vacant rooms are ready to sell prior to opening

• Establish standards for work of housekeeping staff

• Ensure all housekeeping equipment is in good working order and notify General Manager if not

• Fill-in when other housekeepers are absent

• Maintain safe, secure, and healthy work environment by following and enforcing company standards and procedures

• Ensure adequate supplies of cleaning materials are available

• Ensure that all employee, public, and guest areas are kept clean

• Notify General Manager immediately of any safety and/or security violations of policy

• Notify General Manager of any guest concerns

• Maintain superior customer service when interacting with guest

• Reconcile daily paperwork with General Manager prior to end of shift

• Ability to simultaneously manage multiple staff members efficiently

• Ability to use time management skills to effectively accomplish tasks

• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques

• Ability to follow instructions, directions and meet deadlines

• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information

• Ability to read, speak and write in an efficient manner to interact with guests and staff

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis as business conditions demand

• Ability to manage multiple activities often in stressful situations and with time constraints

• Ability to work independently with little or no supervision

• Experience levels required may vary based on the size, volume and character of hotel

• Any combination of education and experience equivalent to high school diploma

• Any other combination of education, training or experience that provides the required knowledge, skills and abilities

• Minimum 1-year housekeeping experience with proven skill and performance or 6 months’ supervisory experience in rooms division or related position

• Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques

• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs

• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

• This position is occasionally required to sit; climb, balance; and stoop, kneel, crouch or crawl

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Indoor work with hard and carpeted surfaces

• Standing for eight (8) hour shifts

• Exposure to extreme weather conditions, cold and heat

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision, life and disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Sundays off and no late shifts!

• Flexible schedules

• Weekly payroll