General Manager

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Full Time Professional Holiday Inn Express & Suites Charlotte Airport Belmont, Belmont, NC, US

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr, Belmont, NC 28012

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels
, we are seeking a General Manager to oversee all aspects of hotel operations, maximize financial performance, enhance guest satisfaction, and develop a strong team culture. If you thrive in a fast-paced environment and excel at strategic planning, leadership and enjoy working with top hospitality brands, this is the opportunity for you!

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks:
  Employee Referral Program, hotel discounts, and more!
• Work-Life Balance:
  Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and drive revenue.
• Utilize financial data to maximize profitability and return on investment.
• Leverage distribution channels and technology to enhance market share and revenue.
• Oversee capital plans and asset management initiatives, ensuring the property maintains its competitive position.
• Develop team member engagement programs aligned with brand service behaviors.
• Implement and monitor succession planning to ensure strong future leadership.
• Set performance goals, provide mentoring, coaching, and regular feedback to enhance team performance.
• Oversee salary decisions, disciplinary actions, and HR-related processes in compliance with company policies.
• Lead by example and demonstrate Maya Hotels' core values.

• Maintain compliance with brand standards, hallmarks, and license agreements.
• Drive improvement in guest satisfaction scores, ensuring services exceed guest expectations.
• Engage with guests, solicit feedback, and build strong relationships to enhance guest loyalty.

• Ensure a safe and secure environment for guests, team members, and hotel assets, following all regulatory and company policies.
• Act as a public relations representative, raising awareness of the hotel and brand in the local community.
• Drive environmentally conscious initiatives to reduce the hotel’s carbon footprint.
• Maintain a safe working environment, including hazard prevention and safe use of cleaning chemicals.
• Lead the hotel’s recycling and sustainability efforts.

• Education: Bachelor’s degree in hospitality management, Business, or a related field preferred.
• Experience: 3+ years of hotel management experience; experience with Hilton, IHG, or Marriott brands is a plus.
• Leadership & People Management: Proven…