Benefits Consultant - University of North Carolina at Charlotte

Looking to bring your benefits expertise to higher education without giving up flexibility? Another Source is proud to partner with the University of North Carolina at Charlotte, a leading urban research university, to recruit a Benefits Consultant - Retirement & Employee Services. This hybrid role (2 days remote per week) offers the opportunity to make a meaningful impact while supporting more than 4,000 faculty, staff, and temporary employees across the university.

The Benefits Consultant administers employee benefits and services for UNC Charlotte, with primary responsibility for retirement programs, employee separations, and assigned benefits initiatives. The position provides consultation to employees and management regarding eligibility, enrollment, compliance, and benefits impacts, ensuring accurate processing and alignment with UNC System and State of North Carolina requirements.

• Serve as lead benefits consultant for retirement plans including Teachers' and State Employees' Retirement System (TSERS), Optional Retirement Plan (ORP), and Phased Retirement.
• Conduct early-, mid-, and end-career retirement consultations regarding eligibility, options, and retirement processes.
• Advise employees on supplemental retirement plans, including enrollment, contribution limits, changes, cancellations, and leave payout deferrals.
• Enter, monitor, and reconcile retirement transactions to ensure accuracy and compliance.
• Monitor retirement contributions and identify potential compliance issues.
• Generate pension spiking calculations and related reporting for TSERS participants.
• Calculate and process special separation allowances for eligible law enforcement personnel.
• Provide consultation and support to former retirees as needed.

• Serve as lead consultant for employee benefit separations, ensuring accurate review of reports and timely benefits actions.
• Enter and monitor separation-related transactions in benefits and payroll systems.
• Prepare and send collection letters and process exception requests when required.
• Support Reductions in Force (RIF), including:
  • Requesting Discontinuation Service Retirement (DSR) for eligible TSERS participants.
  • Developing individualized discussion guides.
  • Consulting affected employees on benefits impacts and available options.

• Manage benefits cases and tickets across multiple platforms, including eBenefits and Empyrean.
• TSERS reconciliations, error resolution, and reporting.
• ORP vendor platforms and UNC System ORP database entries.
• Supplemental retirement vendor actions and payroll file loads.

• Calculate and process Longevity Pay.
• Consult employees and adjust deductions related to NC Flex Dependent Day Care discrimination testing results.
• Track Personal Leave offers and responses and coordinate system entries.
• Support benefits education and outreach, including events, communications, and website updates.
• Develop and deliver benefits presentations for orientations, retirement planning, and enrollment periods.
• Provide backup support for onboarding, prior service credit, qualifying life events, benefits platform administration, and payroll file loads.
• Document procedures, recommend process improvements, and perform other duties as assigned.

• Bachelor's degree in a related field and three years of experience in HR benefits administration; or an equivalent combination of education and experience.
• Advanced proficiency in Microsoft Excel.
• Strong written and verbal communication skills with the ability to communicate effectively with a diverse workforce.

• Experience administering retirement and supplemental retirement programs.
• State or public-sector benefits experience.
• Ability to analyze data, prepare reports, and deliver presentations.
• Experience presenting benefits information to large and small groups.

Salary range: $47,379 - $64,000, commensurate with qualifications and experience.

The University offers a comprehensive state benefits package, retirement plan options, paid leave and holidays, and professional development opportunities.

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• Full-time, permanent position (12 months).
• Standard work schedule:
  Hybrid, 2 days remotely.
• On-site office is located at the King Building, UNC Charlotte campus.
• Another Source partners with clients on a retained search basis and is committed to building inclusive candidate pools. Applicants are encouraged to apply even if they do not meet every listed qualification.