Licensed Insurance Office Liaison

Licensed Insurance Office Liaison – FullHR

FullHR is a fully integrated Human Resources, Payroll, Benefits, and Compliance solutions provider dedicated to helping growing businesses operate more efficiently, compliantly, and confidently. Headquartered in Charlotte, North Carolina, FullHR partners with companies ranging from 10 to 500 employees across multiple industries and states.

• Resolve client inquiries and complaints
• Expand business reach through networking techniques
• Comply with insurance standards and regulations
• Track and identify areas of improvement
• Build agency reputation and growth through positive customer relationships, marketing programs, and lead acquisition
• Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitably
• Supervise personnel, create schedules, manage daily operations, and hold staff accountable to their performance goals
• Assist in member‑carrier mediation, customer sales, claims processing and resolution
• Assist with telephone and on-site group benefit enrollments
• Assist in recruiting, staffing, and hiring
• Assist with enrollment of new hire payroll paperwork
• Assist client employees with new hire paperwork, employee handbook, and policies
• Facilitate client communication and FullHR professionals for payroll administration, worker’s compensation insurance, group health benefits, and human resources
• Assist with group health quoting
• Assist client members with finding local service providers
• Payroll administration

• Highly capable of managing all business operations
• Sales and management experience
• Straightforward communicator, dependable and strong leadership skills
• Minimum 2 years working in a full‑service benefit group lines agency, payroll manager, or human resource management experience
• Active Life & Health Insurance License in North or South Carolina in good standing
• Problem solving skills
• Organizational skills
• Time management
• Telephone skills
• Comprehensive use of Microsoft Office 365
• Microsoft Teams, Ring Central, Web Ex hosting skills
• Previous experience in insurance, customer service, or related fields
• Ability to build rapport with clients
• Strong negotiation skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Full‑time employment

$18 per hour to $26.50 per hour ($37,440 - $55,000 per year). Life and Health License permits more hours to extend HR duties and creates additional commission opportunity.

Bachelor's Degree. Proven experience using Office and Excel technology. Minimum 2 years of experience in payroll administration, customer service (PEO), benefits specialist, project manager, or assistant office manager. Payroll administration background a plus.