Payroll Specialist

Payroll Specialist

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Opportunity:
Contract

Location:

Charlotte, NC Onsite Monday - Friday

Responsibilities:

* Create, track, and manage payroll-related work orders using the appropriate CTI, ensuring accurate and complete data capture for auditing and reporting purposes

* Take full ownership of payroll inquiries from field managers, investigating issues and driving them through resolution

* Identify inefficiencies within payroll and operations workflows and document current-state processes

* Recommend process improvements, including documentation, testing, and training support for implementation

* Provide phone support during high-volume periods while adhering to established procedures and service-level standards

* Support and troubleshoot payroll applications, including SAP, MyCPM, MySTAFF, My Requests, and related systems

* Analyze system interactions to recommend future enhancements and process improvements

* Process payroll-related emails in accordance with standard operating procedures and response timelines

* Execute off-cycle payroll checks accurately and in compliance with internal guidelines

* Complete payroll corrections identified through internal audits and data quality reviews

* Provide customer service leadership on projects involving multiple teams across the department

* Monitor recurring issues and work order trends, proactively identifying downstream impacts and proposing solutions

* Perform additional payroll and team-specific tasks as assigned

Qualifications:

* Bachelor's degree preferred

* 1+ year of customer service or call center experience, ideally in a high-volume environment

* Previous experience supporting clients in a fast-paced, complex, deadline-driven service organization

* Working knowledge of payroll processes and payroll-related compliance preferred

* Experience with SAP payroll systems strongly preferred

* Familiarity with payroll-related applications such as MyCPM, MySTAFF, and My Requests a plus

Category Code: JN002, JN007

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