Payroll Specialist

Payroll Specialist

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee‑focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Contract

Charlotte, NC Onsite Monday - Friday

• Create, track, and manage payroll-related work orders using the appropriate CTI, ensuring accurate and complete data capture for auditing and reporting purposes
• Take full ownership of payroll inquiries from field managers, investigating issues and driving them through resolution
• Identify inefficiencies within payroll and operations workflows and document current‑state processes
• Recommend process improvements, including documentation, testing, and training support for implementation
• Provide phone support during high‑volume periods while adhering to established procedures and service‑level standards
• Support and troubleshoot payroll applications, including SAP, MyCPM, MySTAFF, My Requests, and related systems
• Analyze system interactions to recommend future enhancements and process improvements
• Process payroll‑related emails in accordance with standard operating procedures and response timelines
• Execute off‑cycle payroll checks accurately and in compliance with internal guidelines
• Complete payroll corrections identified through internal audits and data quality reviews
• Provide customer service leadership on projects involving multiple teams across the department
• Monitor recurring issues and work order trends, proactively identifying downstream impacts and proposing solutions
• Perform additional payroll and team‑specific tasks as assigned

• Bachelor’s degree preferred
• 1+ year of customer service or call center experience, ideally in a high‑volume environment
• Previous experience supporting clients in a fast‑paced, complex, deadline‑driven service organization
• Working knowledge of payroll processes and payroll‑related compliance preferred
• Experience with SAP payroll systems strongly preferred
• Familiarity with payroll‑related applications such as MyCPM, MySTAFF, and My Requests a plus