Senior Benefits Partner

Charlotte, North Carolina, United States

This role plays a critical hands-on role in administering, auditing, and continuously improving our benefits programs (with a strong focus on leave of absence) while ensuring compliance across a broad range of benefits-related regulations. The ideal candidate brings deep functional expertise, strong judgment, and a passion for delivering an excellent employee experience in complex, regulated environments. This role works alongside Talent COEs, Legal, Payroll, and external vendors.

• Administer and oversee all leave of absence programs, including FMLA, state and local PFML, short- and long-term disability, military leave, and company-sponsored leaves
• Serve as the subject matter expert on leave eligibility, policy interpretation, coordination of benefits, and return-to-work practices
• Partner with third-party leave administrators to ensure accurate case management, timely communication, and SLA adherence
• Assist and provide guidance with benefits enrollment events including:
  New Hire, Life Events, and Annual Open Enrollment; inclusive of new hire benefit orientation
• Manage benefits inbox by responding to teammate inquiries
• Ensure compliance with federal, state, and local benefits regulations (e.g., ERISA, COBRA, HIPAA, ACA, FMLA, state leave laws)
• Support benefits audits, filings, and reporting in partnership with Legal, Payroll, and external consultants
• Maintain plan documents, policies, notices, and employee-facing communications
• Monitor regulatory changes impacting benefits and leave programs and support implementation as needed
• Support key benefits activities such as open enrollment, vendor renewals, and employee education as needed
• Develop and maintain SOPs, job aids, and process documentation
• Partner with vendors and internal stakeholders to resolve issues and improve service delivery

• Minimum 5 years of progressive benefits experience, with strong hands-on ownership of leave of absence programs
• In-depth working knowledge of FMLA and multi-state leave requirements
• Experience partnering with third-party leave administrators
• Solid understanding of benefits compliance requirements and risk mitigation
• Strong attention to detail with the ability to manage complex, sensitive cases
• Experience working in an HRIS environment (Workday preferred)
• Excellent communication skills and ability to explain complex topics clearly and empathetically

Avid Xchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. Since our founding in 2000 in Charlotte, NC, we’ve built a company of over 1,600 teammates working across the U.S., or remotely.

Avid Xchange is proud to be Certified as a Great Place to Work.

• A go-getter with an entrepreneurial mindset – not afraid of taking risks, winning big, or facing the unknown
• Someone who understands that business is people-centric and connects with others as humans first
• Focused on making a difference for our customers by solving complex problems

Avid Xchange teammates (we call them Avid Xers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our Avid Xers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At Avid Xchange, we are building more than a tech company – we are building an experience.

We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact.

• 18 days PTO
• 11 Holidays (8 company-recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• High Deductible Health Plan Option with $0 monthly premium for teammate-only coverage
• 100% Avid Xchange paid Life Insurance
• 100% Avid Xchange paid Long-Term Disability
• 100% Avid Xchange paid Short-Term Disability
• Employee Assistance…