IT Support Specialist

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FHG Inc. is looking for an experienced, hard-working and versatile IT Support Specialist to join our talented team. The position will be based in our Charlotte, NC headquarters. This position will support all aspects of IT at FHG, with primary responsibility for application/system maintenance and development, employee hardware/software trouble shooting, IT hardware asset management, employee onboarding/offboarding, and employee training.

The following description has been designed to indicate the general nature and essential responsibilities of work performed in this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.

• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets for office and field, including computers, desks, accessories, laptops, tablets, mobile phones, routers, etc.
• Train new hires on the hardware and software that they will use in the course of their employment at FHG.
• Troubleshoot computer hardware and software problems.
• Manage security settings for our ERP and employee Portal.
• Manage and carry out the technology side of onboarding and offboarding employees (devices, user IDs, etc.).
• Submit support cases, issues and suggestions on behalf of our employees to serve as liaison with third-party support resources (such as Viewpoint for our ERP).

• Maintain our employee portal (web front end to ERP). Includes keeping up with upgrades, settings, user groups, advanced forms, and other links into ERP.
• Maintain our Excel-based bidding system and other Excel templates (involves writing/maintaining macros, understanding the business well enough to know and adjust our bidding system and how bids and projects interact with our ERP software).
• Aid in development and maintenance of Power BI, SSRS, and Crystal reports.
• Assist with the planning and execution of large-scale IT projects and strategic company initiatives.

• Represent the IT Department in work groups, teams, committees and/or meetings, both within the company and with external entities as well, as assigned.
• Consult with internal and external stakeholders as needed to understand system challenges/needs and effectively carry out responsibilities.

Required

Education and Experience:

• Combination of relevant experience, education, or certifications. (Bachelor’s degree in computer science, Information Technology, Information Systems preferred).

Required Skills &

Qualifications:

• Strong problem solving
• Working knowledge of SQL
• Microsoft Office / Office 365 Administration
• Ability to represent the mission and vision of FHG with integrity and humility
• Excellent collaborative, organizational, communication, and problem-solving skills
• Thinking oriented toward business processes and systems
• Ability to thrive in a fast paced, demanding environment
• Fiscally responsible
• Ability to work effectively with minimal direct supervision
• Proficient with MS Office Word and Excel
• Strong attention to detail
• Strong organizational skills
• Ability to prioritize multiple competing tasks
• Excellent communication and interpersonal skills

FHG Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FHG Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.