IT Service Management

Barings is an Equal Employment Opportunity employer;
Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

IT Service Management Change — Associate Director. Reporting to Head of IT Service Management. Primary focus on operating and modernizing the Change process across the Global Technology and Data Team, maturing the CMDB, Controls, Risk Management, Deployment and Service reporting, and collaborating with IT Service Management teams.

• Operate and assist with modernization of Change management across Global Technology and Data Team.
• Collaborate with other IT Service Management teams to mature CMDB, controls, risk management, deployment and service reporting.
• Define and publish service documentation.
• Prepare service reporting and reviews (SLI/SLOs) with key stakeholders.
• Enhance ticketing and workflow processes (Service Now).
• Drive adoption of CICD across Infrastructure Teams using Azure Dev Ops suite.

• Experience and practical implementation with Change methodologies.
• Experience in Agile methodologies and active Scrums management.
• 3-5 years of experience with Service Now ITSM.
• Experience with CICD, Infrastructure-as-Code management and governance.
• Broad general knowledge of infrastructure technologies; knowledge of Windows & Azure infrastructures is beneficial.
• Passion for innovation and leading technological change.
• Desire to create a collaborative, caring and safe environment for teammates to succeed.

• Stakeholder collaboration: build strong relationships to ensure alignment and support for ITSM initiatives.
• Continuous improvement: identify opportunities for process improvements and implement best practices to enhance service delivery.

• Leadership: proven ability to inspire and motivate teams.
• Communication: excellent verbal and written skills to convey complex concepts to non-technical stakeholders.
• Problem-solving: strong analytical abilities for ITSM challenges.
• Certifications:
  
  ITIL (e.g., ITIL v4) and relevant Agile certifications (e.g., Certified Scrum Master) are highly desirable.

• Adaptability to changing priorities and fast-paced environments.
• Collaboration:
  
  strong team player with a collaborative approach.
• Attention to detail and accuracy.

Agile Methodology, Change Management, IT Service Management (ITSM).

Service Now (Inactive).

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