Senior Information Technology Engineer

Senior Engineer – Projects & Escalations (Charlotte, NC)

AT‑NET Services | Full‑Time | Onsite + Local Client Travel

• Lead infrastructure projects including cloud migrations, server upgrades, networking deployments, and security initiatives.
• Architect, implement, and document scalable, secure IT systems for SMB and mid‑market clients.
• Collaborate with Project Managers, TAMs/vCIOs, and internal teams to ensure successful delivery.
• Provide onsite engineering for client offices throughout Charlotte.

• Act as a senior‑level escalation point for complex incidents from the Service Desk.
• Troubleshoot advanced issues across servers, networks, virtualization, cloud platforms, and security tools.
• Maintain stability during high‑volume periods by guiding Support team members.
• Recommend improvements to client environments to reduce recurring issues.

• Core Technical
  
  Skills:
  
  
  • Strong experience with Microsoft 365, Azure AD, Windows Server, and Active Directory.
  • Proficiency in VMware vSphere (VCP preferred).
  • Strong networking knowledge:
    Sonic Wall, Fortinet, Cisco, VLANs, DHCP, VPN, SD‑WAN, routing/switching.
  • Ability to create and modify firewall and routing/security policies.
  • Power Shell scripting experience.
  • Understanding of cybersecurity best practices (CIS, NIST, CMMC a plus).
• Experience &
  
  Qualifications:
  
  
  • 5+ years in an MSP or IT Service Provider environment.
  • Strong customer‑facing communication and documentation skills.
  • Ability to lead projects independently from planning to completion.
  • High attention to detail, organization, and follow‑through.
  • Valid driver’s license; ability to travel locally to client sites.

• Competitive salary & benefits.
• Engineering‑led culture with mentorship and growth opportunities.
• Work with modern, diverse technologies across many environments.
• Clear path for advancement (Project Lead, Senior Engineering roles).
• A company that values professionalism, autonomy, and client success.

If you are a highly skilled engineer who enjoys both project design and hands‑on problem solving, we’d love to talk. Apply now and join one of the region’s most trusted MSPs.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industries: IT Services and IT Consulting