Loyalty Manager

2 days ago Be among the first 25 applicants

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities?

We’re growing fast. You can, too!

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

• Lead the design and execution of loyalty-focused initiatives while aligning to broader business strategy and goals
• Accountable for defining retention objectives, success metrics, and implementation plans for customer loyalty and referral programs
• Optimize mobile app, loyalty, and referral programs to continually drive customer growth through higher engagement and frequency
• Test new promotions and incentives with the goal of influencing customer behavior, increasing frequency, and driving loyalty
• Analyze program performance and provide clear, actionable suggestions for improvements across the business
• Design trigger campaigns focused on increasing donor frequency as part of always-on marketing strategies
• Translate customer insights, market research, and business needs into actionable strategies and innovation opportunities
• Develop compelling, data-backed business cases to assess loyalty and referral program performance and ROI
• Own customer retention as part of overall marketing strategy in partnership with the campaign marketing team
• Present roadmaps and progress to leadership with clear articulation of value, impact, and learnings
• Maintain awareness of industry trends, competitor activity, and emerging technology to inform initiative design and refinement

• Build strong partnerships with business functions like Operations, OpEx, Pricing, and Business Analytics to evaluate center performance with frequency and loyalty
• Develop cross-functional relationships to deeply understand other business priorities and loyalty intersections
• Work with Operational Excellence on creation and deployment of best practices that influence retention and donor frequency in a consistent fleetwide approach
• Partner with Operations to drive frequency and make a strong business impact on production
• Evaluate the impact of pricing and incentives with Business Analytics and Pricing teams on distinct donor segments or markets
• Define business requirements with Business Optimization teams to ensure loyalty initiatives are seamlessly integrated into the customer journey across all technology channels

• Bachelor’s degree in marketing, business, or a related field
• Minimum of five years of working experience in marketing or CRMs with proven business results
• Experience with loyalty programs preferred
• Ability to analyze program performance and cost-to-value ratio
• Ability to turn data into clear, actionable insights that influence decision-making within an organization
• Understanding of how automation works and how to continuously streamline workflow processes within marketing programs
• A customer-centric focus with a drive to find solutions for customer loyalty and experiences
• Basic experience with Smartsheet, Asana, or other project management tools

• Ability to sit for extended periods of time
• Ability to use a computer and other office equipment
• Ability to occasionally lift and carry up to 20 pounds
• Ability to reach, bend, and stoop as necessary
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to travel up to 20% via airplane and/or vehicle
• Ability to use assistive devices if needed for mobility or communication

Do Satisfying Work. Earn Real Rewards And Benefits.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:

And if you know someone else who'd be a great fit at Octapharma Plasma, Inc. please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.

• Mid-Senior level

• Full-time

• Marketing and Sales

• Pharmaceutical Manufacturing

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