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IT Support Cybersecurity Systems Engineer Network Security

Senior Associate

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Cybersecurity, Systems Engineer, Network Security
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Primary Responsibilities:

  • Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
  • Monitoring and escalation of critical application as per the SOW.
  • Generate and publish Application performance report.
  • Provide notification to customers and the service teams for Severity 1 events.
  • Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
  • Central point of contact for technical support teams including status updates for ongoing incidents/events.
  • Must have aptitude and attitude to learn/work on new technologies.
  • Should be willing to work in shifts 24x7.
  • Create, update and document system processes and tasks as required.
  • Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
  • Work closely with Wireless technology groups.
  • Cisco IOS and APIC.
  • Juniper JUNOS.
  • Palo Alto firewalls.
  • Wireless technology (Cisco, Aruba, Juniper Mist, Meraki).
  • SDN Technology (SDWAN, NSX or Similar).
  • Layer 2 and 3 network concepts.
  • Routing protocols, OSPF and BGP.
  • Troubleshooting connectivity issues.
  • WAN networking concepts.
  • Network documentation.
  • IT Service Management applications.
  • Monitoring Tools & automation concepts.

    • Basic Requirements:

  • 4+ Years supporting event monitoring is preferred.
  • Hands-on experience with the following:
    • Alert monitoring tool experience required. Client Open View Operations – Solar Winds preferred, but Site Scope and other monitoring tools knowledge will be considered.
    • Incident Management and handling.
    • ITSM Tool (Service Now) exposure.
    • Telecommunication Equipment Knowledge (Radio, Wireless Networks).
    • IT communication Tower Hardware.
    • Application monitoring experience, SAP Monitoring preferred. (Tools – Sol Man, CA Wily).
    #J-18808-Ljbffr
    Position Requirements
    10+ Years work experience
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