Director Workforce Management Engagement Leader

Director Workforce Management Engagement Leader

What you will be doing:

This position is responsible for planning, executing, and overseeing Premier Workforce Management (WFM) Technology Solutions to members (clients). The role includes responsibilities for member activities such as technology and WFM program implementation, solution adoption, solution advocacy, member retention, and customer satisfaction.

This position requires frequent communication with stakeholders and economic buyers, focusing on tracking and sharing member outcomes (e.g., cost management) to demonstrate value of Premier's WFM Technology Solutions. It ensures that a subset of our largest, strategic members maximize the value of the Premier relationship, focusing on understanding member’s strategic goals and aligning Premier's WFM Technology Solutions to those goals.

This position provides subject matter expertise related to operational efficiency opportunities, WFM Program best practices, and standards/protocol development for new member onboarding. The person in this role is responsible for meeting or exceeding the following goals (annually):

• Clearly articulating ROI/Value in coordination with member stakeholders
• Relationship development and growth with member stakeholders
• Renewal rate with increased contract dollars versus a write down
• Support identification of additional services needed that would drive additional value for members
• Net Promoter Score (economic buyer and other stakeholders) for accounts served

This position functions internally and externally in collaboration with the workforce management team, account teams, product management, hospital executives, and other stakeholders to ensure client issues are resolved and required deliverables are met.

This position works in collaboration with these teams to ensure customer service and value provided exceed customer expectations. It must maintain product and service knowledge and technical competency as an Operations Advisor.

• Lead pre/during/post launch implementation activities for new contract execution, serving as SME for Workforce Management and Premier WFM Technology Solutions.
• Consult with new member stakeholders to understand business objectives and processes.
• Counsel member stakeholders on best practices and align Premier WFM Technology Solutions accordingly.
• Document the value and ROI a customer should receive based on implemented interventions.
• Lead member interviews across to accurately facilitate implementation.
• Develop and document system improvement plans to support member objectives and yield performance improvement.

• Lead post‑implementation activities to drive member value from using Premier WFM Technology Solutions.
• Develop and grow ongoing relationships with member stakeholders and meet on a regular cadence to understand business objectives and processes.
• Counsel member stakeholders on best practices and align Premier WFM Technology Solutions accordingly.
• Document the value and ROI with member stakeholders.
• Develop and document system improvement plans to support member objectives and yield performance improvement.
• Maintain member reference account list.

• Provide education and coaching to junior WFM Engagement Leaders.
• Participate in “One Premier” WFM Better Practice governance process.
• Develop “One Premier” standards for WFM Better Practice approach.
• Develop Thought Leadership with other Premier SMEs.
• Identify better practices across healthcare and outside healthcare.

Work Experience: 7 or more years applicable experience.

Education: Bachelor’s degree required.

• Business Analytics
• Hospital Operations experience/knowledge
• Member Engagement
• Project Management
• Exceptional Leadership Skills
• Client management skills
• Organizational and interaction skills

• Workforce Management experience in healthcare.
• Experience utilizing Operations Advisor.
• Demonstrated experience actively engaging senior leadership.
• Experience using several of the following software solutions (Salesforce, Dynamics, Smartsheet, SCA, SA, SCM, VA, ABI, Premier ERP MM,…