Senior Genesys Developer - Plano, TX

Work Schedule:

3 Days Onsite / 2 Days Remote per week

Plano, TX 75024

W2 only (Visa Open)

• Genesys IVR
  , Genesys Cloud
  , Genesys Engage

• NICE
  , Pure Cloud
  , Pure Engage
  , Pure Connect

• Java
  , Python
  , Java Script

• Genesys Cloud APIs & SDKs
  , System Integrations
  , API Development

We are seeking a Senior Genesys Developer with over 10 years of hands-on development and implementation experience in Genesys contact center technologies, both On-Premise and Cloud-based
. The ideal candidate will bring deep technical expertise in Genesys platforms, integration with third-party systems, and cloud environments, particularly in high-availability contact center deployments.

• Configure and troubleshoot Genesys software and hardware components.

• Develop and implement Genesys IVR scripts, routing strategies, and reporting tools.

• Integrate Genesys systems with external applications (including CRM like Siebel
  ).

• Perform upgrades on Genesys and NICE platforms.

• Utilize Genesys Cloud APIs, SDKs and tools for building custom integrations and extensions.

• Coordinate with cross-functional tech teams including Avaya
  , network
  , and product vendors
  .

• Write technical documentation including design documents.

• Ensure adherence to security features and protocols in Genesys Cloud.

• Work within Agile methodologies and contribute to sprint planning and reviews.

• 10+ years in Genesys contact center development

• Strong background in Genesys Cloud and Genesys Engage

• Genesys product expertise:
  Pure Cloud
  , Pure Engage
  , Pure Connect

• Knowledge of NICE call recording platforms and Genesys IR

• Strong understanding of Contact Center network topology

• Proficiency in Java
  , Python
  , Java Script

• Familiarity with Agile tools such as Jenkins

• Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure) is highly desired

• Genesys IVR

• Cloud Computing

• Agile Tools (e.g., Jenkins)

Top Tech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.