Cloud Support Specialist; Azure - Vice President

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Job Level: Vice President

Location:

Charlotte, NC, US, 28202

Employment Type:

Full Time

Requisition

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The Cloud support specialist is responsible for the support of complex Cloud solutions across the Azure Cloud provider.

Typical day-to-day workload would focus on overseeing and participating in the support and maintenance of Azure and the application running on it.

An ideal candidate will have a strong background in Cloud tech stack, with experience in providing technical expertise to Agile teams.

Note: This is a hybrid role
, requiring successful candidate to go onsite into our Charlotte office at least 2 days a week.

This role is responsible for the support and management of services regarding SMBC Americas Cloud platforms, notably Azure, across all SMBC/Group Company entities in the Americas and EMEA Division. In addition, this role blends hands-on Microsoft Azure support specialist and team mentorship. As well as supporting Java based applications.

• Support and implement scalable, secure, and highly available Azure Cloud architectures for Java enterprise applications.
• Provide technical leadership and guidance to support the delivery of Cloud resources
• Collaborate with cross-functional teams to drive cloud adoption, automation, and operational excellence.
• Ensure disaster recovery and business continuity planning are embedded in infrastructure designs.
• Maintain and update cloud documentation, diagrams, design specifications, runbooks and SOPs for supported services.
• Collaborate with security teams to enforce Imperva WAF policies, secure authentication flows and manage external user access policies.
• Delivery of Cloud infrastructure for partner solutions.
• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging Power Shell/Azure Dev Ops, Ansible and other approved corporate automation and orchestration platforms.
• Review and assess complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity.
• Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics.
• Directly interface with development teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Ability to support weekend and on-call as needed.
• Collaborate with development and Dev Ops teams to ensure smooth CI/CD operations.
• Set up alerts, dashboards, and diagnostics for proactive issue resolution.
• Provide training and guidance to junior engineers and cross-functional teams.

• Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS.
• Well-rounded understanding of Azure infrastructure
• Understanding of Azure application infrastructure design and implementation
• Proven…