Technical Services Specialist

Overview

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry.

Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them.

If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

The Technical Service Specialist is responsible for ensuring the operational readiness, reliability, and performance of equipment, materials, technology, IT, and AV systems used within the Dentsply Sirona Academy in Charlotte, NC.

This role provides hands-on technical support before, during, and after courses and trainings, including installation, setup, testing, troubleshooting, maintenance, repairs, and calibration of a wide range of dental and educational technologies.

The specialist proactively plans for upcoming events by anticipating equipment and IT needs, scheduling and preparing equipment in advance, identifying risks or outages, and developing solutions or substitutions to ensure seamless course delivery. The role collaborates closely with internal teams including Technical Services, Sales, Marketing, IT, the Academy team, and external partners such as CDOCS, to align equipment, technology, and support with business and educational requirements.

This position requires strong technical knowledge, attention to detail, customer service orientation, and the ability to support live events, assist instructors and customers in classrooms and labs, and communicate clearly with cross-functional teams. The specialist is expected to maintain a high level of product knowledge through ongoing training, follow quality and safety procedures, and contribute to the overall upkeep and readiness of Academy spaces.

• Provide comprehensive technical support for all dental, IT, and AV equipment used in Academy classrooms and labs, including hardware, software, materials, and related technology.
• Install, configure, test, and verify equipment functionality prior to courses and trainings to ensure full operational readiness and a seamless learning experience.
• Troubleshoot and resolve equipment, IT, and AV issues before, during, and after courses; escalate repairs or coordinate service promptly when needed.
• Proactively plan equipment and technology needs for upcoming events, including scheduling equipment, identifying risks, preparing substitutions, and developing contingency solutions.
• Perform routine preventive maintenance, calibration, cleaning, and software updates on equipment and materials to maintain high performance and reliability.
• Support instructors, hosts, and customers during live courses by providing real-time technical assistance and hands-on support with equipment and technology.
• Maintain accurate documentation of equipment readiness, maintenance activity, service requests, troubleshooting steps, and inventory status.
• Collab…