IT Process Coordinator

Overview

Join to apply for the IT Process Coordinator role at Billy Graham Evangelistic Association
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The Billy Graham Evangelistic Association (BGEA) proclaims the Gospel through its ministries. Staff are part of a team of committed Christians working to reach people with the Gospel from our headquarters in Charlotte, NC, other locations, and field offices.

Is God calling you to ministry? For over 70 years, BGEA has proclaimed the Gospel through its ministries. The IT Department supports, develops, scales, and secures assets, infrastructure, and programs across the ministry while maintaining availability. This position coordinates, maintains, and/or develops IT processes, policies, and procedures that govern IT and other internal ministry departments. A deep understanding of Jira/Confluence and the ability to create tailored solutions for complex ministry needs are required.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Provides system administration, project/space development, and technical support of the ministry’s Atlassian Jira and Confluence Data Center environment.
• Serves as technical advisor and primary implementer for IT and other departments in the concept, design, and development of project management solutions that fit within ministry objectives.
• Develops and improves process workflows, automations, and collaboration tools to improve ministry productivity and efficiency as well as asset tracking.
• Coordinates the IT Change Enablement process, leads Change Advisory Board (CAB) meetings, and participates in Incident Management, Postmortem, and Risk Management functions.
• Manages the IT policies and procedures repository, establishing and enforcing standards for lifecycle, structure, content, and format.
• Ensures system integrity and compliance with auditing requirements, financial standards, and other defined policies and procedures.

• Trains authorized users of the Jira and Confluence applications as needed.
• Develops training resources for staff who write, review, edit, and use IT policies and procedures.
• Researches new technologies to identify future solutions or complementary software packages to improve and enhance the existing line of business software solutions.
• Other projects and duties as assigned.

• Bachelor-level degree in IT, Project Management, or other relevant field.
• Minimum 3 years' experience administering Jira and Confluence (Server or Data Center).
• Proficient knowledge of ITIL, Agile, and Waterfall methodologies.
• Advanced knowledge of MS Office and Visio is strongly preferred.
• Knowledge of client/server architecture, Active Directory, and networking concepts such as LAN, DNS, and LDAP is highly preferred.
• Knowledge of Linux operating system and command line is preferred.
• Ability to translate customer needs and requirements into customized system configurations that meet critical business needs.
• Ability to write reports, business correspondence, and procedures in a clear and professional manner.

• Desire to work in a fast-paced, progressive IT department.
• Ability to adapt quickly and effectively to changing priorities or circumstances.
• High level of integrity and professionalism.
• Ability to maintain confidentiality and security through established protocols.
• Ability to work extended weekday and weekend hours as needed.

• Typically performed in a conventional office and technology environment.
• Working closely with others, under pressure, and through interruptions.
• Some domestic travel may occasionally be required.

• Medical, prescription, dental and vision insurance
• Flexible Spending Account (FSA)
• Long term and short term disability insurance
• Term Life insurance
• 401(k) retirement savings plan
• 10 paid holidays, including 1 floating holiday
• Minimum 12 days of vacation
• 10 sick days

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Non-profit Organizations

Charlotte, NC

Salary: $55,000.00-$60,000.00