IT Business Manager​/Resource Management Lead - Vice President

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Job Level: Vice President

Location:

Charlotte, NC, US, 28202

Employment Type:

Full Time

Requisition

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The VP, IT Resource Management Lead will report to the Director, IT Business Management, and will be responsible for aligning IT Workforce Management with ITIL (Information Technology Infrastructure Library) practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.

• Engage with business unit leads to understand their business objectives and challenges to determine the resource skills required.
• Partner with counterparts in IT systems and development to maintain knowledge of firm capabilities and capacity.
• Maintain relationship and platform vendors to understand latest product offerings and provide support on implementation, training and operations to develop the area.
• Proven expertise to understand the portfolio needs in terms of business, technology and process to allocate existing resources map to priority/critical items.
• Ability to map skills that would be needed for a project/program based on the business case. Along with that they should be able to map the resource gap we have in any area (utilizing the Skillset assessment we have done) and continue to improvise it to strengthen a particular discipline or functional area, as the department identifies.
• Evaluating capacity of resources to handle workloads including scenario planning.
• Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (Service Now), capacity planning) to areas within the IT operations.
• Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics.
• Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and/or staffing.
• Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business.
• Provides regular resource reporting highlighting current resource allocation and identifies skillset/resource constraints.
• Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI’s at risk.
• Develop and perform weekly capacity planning activities in the system to identify bottlenecks and improve the process for resource allocation.
• Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards.
• Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards.
• Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA’s and how they are impacted by capacity.

Tool experience

• Proven experience with Resource Management Software including ERP systems working knowledge with config expertise to set up resource allocation rules, creating dashboards and reporting.
• Keeping the identified tool updates with latest features as required for the maturity of system and process.
• Knowledge on integration parameters for system data flow.
• Identifying opportunities for cost savings without compromising quality or capacity.

Required Skills

• BA/BS in Finance,…