AVP, Technology Transformation Lead – COAST Transformation

Overview

Pacific Life is seeking an experienced and visionary Assistant Vice President, Technology Transformation Lead to drive CMD’s COAST (Connected Operations and Automated Systems Transformation) Program. COAST is a multi-year transformation and modernization initiative focused on digitization, automation, and AI enablement across CMD Operations.

• Define and evolve the technical vision for COAST aligned with enterprise architecture and business priorities.
• Co-lead cross-functional work streams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead dedicated engineering teams across COAST work streams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and Dev Ops practices.
• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
• Own architectural decisions across COAST platforms, ensuring scalability, modularity, and reuse.
• Guide the development of orchestration layers, self-service portals, and unified processing workflows.
• Build and mentor high-performing technology teams, including internal staff and contractors.
• Support upskilling initiatives such as GenAI Academy and agile/Dev Ops training.
• Collaborate with HR and L&D on strategic workforce planning and role definition.

• 10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
• Proven success in leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, Dev Sec Ops , and product-centric operating models.
• Exceptional communication and stakeholder management skills.
• Experience in managing hybrid teams and vendor partnerships.

• Strategic thinker with a bias for action and continuous improvement.
• Comfortable navigating ambiguity and driving clarity in complex environments.
• Passionate about talent development and building inclusive, high-performing teams.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Onsite in Newport Beach, CA (preferred).

Base salary range: $210,000 - $260,000.

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.