Salesforce Engineer

CPI Security, in Charlotte, NC, is seeking a Salesforce Engineer to be part of our growing IT organization. This is an exciting, hands‑on delivery opportunity to implement a broad range of key solutions at a company that has fully embraced the Salesforce platform. CPI leverages over 16 core components of Salesforce including the Sales, Service, Field Service, CPQ, Marketing, Commerce, and Communities clouds.

The ideal person will have extensive experience designing, building, and implementing enterprise features on Salesforce in multi‑cloud environments. This is an on‑site position that will collaborate and grow within the experience Salesforce team at our HQ in Charlotte, NC.

• Act as a delivery agent for our evolving Salesforce platform, responsible for implementing solutions through the full Software Development Life Cycle (SDLC), including understanding business processes, identifying opportunities to provide solutions to key gaps, designing, and configuring changes such as declarative rules, process automation, and other configuration, unit testing, conducting code reviews, and change management.
• Be a team player in the strategic optimization and enhancement of multiple Salesforce clouds, with a focus on either Sales or Service and experience in any of the following: CPQ, Field Service, Communities, and/or Commerce Cloud.
• Contribute to the creation and maintenance of Flows, and transition alternate automation tools such as Workflow Rules and Process Builder.
• Act as a Salesforce subject matter expert for CPI, meeting with business and IT teams to solve problems through the Salesforce platform.
• Develop relationships with key business partners and participate in cross‑functional teams addressing strategic business issues involving the contact center, field operations, marketing, and sales.
• Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available.
• Promote and actively participate in a Dev Ops culture where the team is empowered to own each aspect of development, promotion, and operation of code.
• Influence business and technology leaders on creating and promoting change to improve existing business processes, increase ROI and overall effectiveness using Salesforce and its plugins.
• Develop and maintain custom reports, dashboards, validation rules, and workflow automation.
• Evaluate and install Salesforce App Exchange components and solutions.
• Integrate Salesforce with third‑party and custom applications through APIs and database connections.

• 4+ years of experience with Salesforce solutions:
  Sales and Service, with a strong desire for at least one of the following:
  Field Service, CPQ, Communities, and Commerce.
• Experience building complex Salesforce solution designs, including knowledge of sharing and visibility, Salesforce platform limits, order of execution, data storage impacts, and custom object architecture.
• Deep configuration experience with Flows.
• Experience with the Salesforce Lightning UI and Lightning Web Components.
• Experience integrating Salesforce with custom applications, contact center platforms, data warehouses, and other enterprise primary platforms.
• Experience with DML and SOQL.
• Experience with authentication strategies between Salesforce and external systems.
• Preferred experience with Agentforce, Digital Engagement, chatbots, Virtual Remote Assistant, and Einstein Next Best Actions.
• Experience with SQL to Salesforce integrations and data patterns.
• Excellent oral and written communication skills to deliver messages to a wide range of audiences—from executive to technical.
• Innovative and positive team member mindset.
• Strong teamwork and interpersonal skills, capable of delivering results independently or collaboratively in an agile environment.

• Competitive pay and educational assistance.
• Great medical, dental, vision, short & long‑term disability and life insurance options.
• Company‑paid holidays, floating holiday and paid time off (PTO).
• 401(k) plan with competitive company match.
• Paid volunteer and charitable engagement opportunities.
• Birthday and work anniversary rewards.
• Enjoy the perks of our amazing facilities, including a state‑of‑the‑art fitness center, onsite café, scenic walking trail, basketball courts, and a full‑time Health & Fitness Manager to keep you energized and active.

Mid‑Senior level

Full‑time

Construction, Software Development, and IT Services and IT Consulting