Site Reliability Engineer Managing Director

Site Reliability Engineer Managing Director

Location:

Charlotte, NC (onsite) 3 days a week hybrid

Employment type:

Full-time

Seniority level:
Director

Base pay range: $/yr - $/yr

Additional compensation:
Annual Bonus

Job Title:

SRE Manager

Direct Hire

• Lead the expansion of SRE practices from a small and high performing team to a larger global function incorporating on‑premise infrastructure technologies.
• Evaluate current operational workflows and RACIs, identify toil and complete assessment of skills across the global team.
• Execute a comprehensive roadmap to transition reactive operational day‑to‑day activities into proactive, SRE‑aligned processes with a focus on reliability, automation, observability, and incident management.
• Upskill team members through tailored training programs on SRE principles, cloud operations and automation tools.
• Collaborate with architects, platform engineering, Service Now developers and application teams to define and implement an observability framework in order to enhance proactive incident detection and reduce MTTR.
• Define and implement an automation framework to ensure sustainable, responsible, and effective use of automation to reduce toil and risk.
• Define and regularly review SLIs, SLOs, SLAs, error budgets, and incident response processes.
• Oversee recruitment, orientation, and professional development of the global SRE team.
• Foster a high‑performing team culture.
• Build strong relationships with internal and external stakeholders.
• Prepare and present reports on operational performance.
• Oversee incident response and post‑incident analysis processes and drive a culture of blameless post‑mortems across multiple teams.

Proven experience in building and leading Operational and Engineering teams.

• Adept at fostering collaboration between SRE and application development teams to drive operational excellence, reduce downtime, and help application teams accelerate delivery cycles.
• Have defined and monitored SRE principles including SLIs, SLOs, SLAs, error budgets, and incident response strategies.
• Has overseen incident response processes, skilled in post‑incident analysis and conducting blameless post‑mortems with multiple teams, driving proactive measures to prevent future incidents.
• Experience of spearheading automation initiatives using Terraform, and significantly reducing infrastructure provisioning time.
• Experience of Monitoring & Observability tools such as Logic Monitor, Azure Monitor, Prometheus, Grafana, Dynatrace and Splunk.
• Experience with Service Now and Azure Dev Ops and solid understanding of Agile, ITIL and ITSM frameworks.
• Strong expertise in Azure technologies. Experience with other CSPs highly beneficial.
• Proficiency in IaC tools including Terraform.
• Experience with SharePoint administration highly beneficial.
• Experience with container orchestration.
• Strong scripting or programming skills (e.g., Python, Power Shell).
• Experience in managing other managers highly beneficial.

• Pension plan
• Medical insurance
• Vision insurance
• 401(k)