Technical Project Manager

About COURSER

COURSER is a partnership platform that helps IT Managed Services Providers ("MSPs") identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth‑Minded, Trust, and Innovative. Our team dedic their time working together to provide phenomenal experiences for our customers. Be ready to join a fast‑paced, ever‑evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

We are seeking an experienced and highly organized Project Manager to manage the planning, execution, and successful delivery of IT projects for our multiple locations. This role involves managing multiple technology projects simultaneously, from initial planning through to implementation and ongoing support, ensuring they are completed on time, within scope, and within budget. The Project Manager will work closely with internal teams and vendors to provide high‑quality technological transformations as we grow into the leading MSP in the U.S.

• Project Planning and Coordination:
  Develop comprehensive project plans, including timelines, resource allocation, risk management strategies, and clear project goals. Define project scope and deliverables based on internal requirements and resource capabilities.
• Relationship Management:
  Act as the primary point of contact for internal stakeholders throughout the project lifecycle. Ensure clear communication, manage expectations, and foster strong, lasting relationships.
• Team
  
  Collaboration:
  
  Work closely with a wide variety of technical teams and project stakeholders, including system engineers, business leaders, and administrative roles, to allocate resources and ensure proper execution of IT projects.
• Timeline Management:
  Develop and manage project schedules, ensuring milestones are met and that projects are completed on time. Adjust timelines as needed to accommodate client needs and resource constraints.
• Risk & Issue Management:
  Identify potential risks and obstacles to project success, develop mitigation strategies, and escalation issues as necessary to senior management or clients.
• Vendor Management:
  Collaborate with third‑party vendors or service providers, ensuring they deliver their services according to agreed terms and timelines.
• Quality Control:
  Ensure that the solutions provided meet both the stakeholders’ needs and the quality standards expected by Courser. Conduct project reviews to guarantee all deliverables meet client specifications.
• Project Documentation:
  Maintain clear and accurate project documentation, including timelines, budgets, status reports, and post‑project reviews. Document technical configurations and operational procedures.
• Continuous Improvement:
  Analyze project outcomes and provide insights on how to improve processes, project execution, and client satisfaction in future projects.
• Post‑Project Support:
  Ensure smooth handover of the completed project to the operational teams for ongoing support and maintenance. Provide post‑project support, addressing any emerging issues or concerns.

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent work experience).
• 3+ years of project management experience within an MSP, IT services, or technology consulting environment.
• Strong knowledge of MSP operations, service delivery models, and IT infrastructure.
• Proficiency with project management software (e.g., Microsoft Project, Jira, Asana, Trello) and IT service management tools (e.g., Connect Wise, Service Now).
• Experience in managing IT projects such as network implementations, cloud migrations, system upgrades, or managed IT services.
• Solid understanding of IT systems, hardware, software, networking, and security best practices.
• Ability to manage multiple projects simultaneously, balancing competing priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate with internal teams, vendors, and clients effectively.
• Strong problem‑solving skills and the ability to mitigate risks and resolve project challenges.