HR Product Manager-Human Capital Systems

HR Product Manager – Human Capital Systems

Join to apply for the HR Product Manager – Human Capital Systems role at Truist.

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

An experienced, dynamic business leader with a technologist background to take on a HR Technical Product Owner role supporting the creation of dynamic teammate experiences s role is expected to optimize experiences/journeys, drive business results, and increase teammate engagement using knowledge and experience from HR operations and various platforms (Service Now, Workday, etc.). This role will be responsible for leading Enterprise projects and work-streams through discovery, design, build, test, and deployment activities leveraging agile deployment methodology.

Job Description:

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

This position is office-centric 5 days a week in our Atlanta or Charlotte location.

Essential Duties And Responsibilities

• Implement and configure Service Now solutions while designing and maintaining integrations to/from other platforms (including Workday, SAP Success Factors, etc.).
• Conduct teammate life-cycle and HR specific process workshops (e.g., onboarding/off-boarding, Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
• Establish user journeys and create user stories to support the design and configuration.
• Conduct requirements gathering and sprint design sessions, working with functional/center of expertise stakeholders to document baseline current state.
• Develop detailed implementation plans for deploying capabilities (Service Now HR), including establishing key milestones, points of value, and high-level architecture.
• Monitor and identify project issues to mitigate any risk.
• Support and manage the configuration of the application, engage stakeholders to conduct reviews through the joint design sessions.
• Assist with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying into production.
• Responsible for end-to-end vendor management, including maintaining the relationship, support model, roadmap/functional enhancements, and escalating system issues as needed.

Trusted Technology Partner & Internal Consultant

• Work with Human Capital Systems, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and Service Now solution.
• Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes.
• Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
• Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities.
• Define and document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the Service Now HR solution. Create and maintain business/technical documentation.
• Responsible for standing up and driving program governance structure and rhythms during the execution of roadmap items.

Qualifications

Required Qualifications:

• BS/BA in Business, Management Information Systems, Computer Science or similar area.
• 7+ years in large-scale technical business analysis and project management.
• Previous experience implementing…