Business Analyst

Job Title:
Business Analyst

Duration: 12 months contract to hire

Location:
Charlotte, NC | Atlanta, GA

*** Due to client requirements this role is only open to USC or GC candidates***

Project details:

• Working with 23–24 Lines of Business (LOBs) that make outbound phone calls.
• Each LOB has distinct use cases and calling processes that must be reviewed and documented.
• Monthly working sessions established with all LOBs; open to Risk, Technical, Compliance, and other stakeholders.
• This forum will be used for program updates and cross-functional alignment.
• Additional smaller meetings will need to be scheduled and led as required.

• Primarily a Business Analyst (BA) role with strong Program/Project Management skills.
• Responsibilities include:
• • Developing and maintaining project plans
  • Providing bi-weekly status updates
  • Creating executive-level decks
  • Reporting up and down throughout the program
  • Representing or speaking on behalf of ECRS
• Will interface with:
• • Business LOBs
  • Technical teams
  • Risk and Compliance
• Deliverables include:
• • High-level business requirements
  • TCPA use cases
  • Documentation of different types of calls (e.g., preference changes, opt-outs)
• Need to define how opt-outs are expressed and understood (e.g., opt-out of one vs. all calls, except fraud).

• Strong TCPA knowledge and hands‑on implementation experience (not just advisory).
• Comfortable working in an environment where:
• • Training will change across LOBs
  • Call center screens and workflows may evolve as the solution is built
• Desired experience:
• • Contact center background (highly preferred)
  • Privacy certifications (CPRA desired, but any privacy background is valuable)
  • Familiarity with Agile concepts and user stories (not required, but helpful)
• Technical background not required, but must understand system mechanics well enough to assess feasibility.

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at:  //

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

• Not Applicable

• Contract

• Analyst
• Industries
• Banking