Product BA Analyst P&C

Role:
Product BA Analyst with P&C
Location:
Charlotte, NC (Onsite)
Duration:
Long Term Contract
Job Description:
Key Skills & Experience Required:

• Strong experience as a Product Analyst or in a similar analytical/functional role within production support or stabilization environments.
• Solid understanding of end-to-end product workflows, business processes, and upstream/downstream system dependencies.
• Ability to perform root-cause analysis, identify patterns, and propose preventive actions.
• Experience in working with incident management tools (e.g., Service Now, Rally, or similar).
• Ability to interpret logs, error codes, and system behavior (tech-functional understanding is a plus).
• Strong communication skills to coordinate with business, developers, and operations teams.
• Ability to work in a high-priority, fast-paced production environment.
• Prior experience supporting critical applications or platforms is preferred.