Sr. Instructor

Seniority level

Not Applicable

Full-time

Education and Training

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

In this position, you will use your teaching skills and GIS knowledge to empower our customers with our innovative GIS software. As an Esri Instructor, you will create a dynamic learning environment through hands‑on training, interactive instructions, and engaging activities. You will partner with organizations to expand the use of ArcGIS maps and applications across their organizations and communicate the strategic impact of GIS programs.

The contributions you make in this role will support Esri customers across many industries, including but not limited to Defense and Intelligence, Public Safety, and Health and Human Services. Esri has a Relocation Assistance Program and can provide support with relocating to the Charlotte, NC area for this position.

• Grow user skills: develop and deliver training programs through in‑person, virtual, and hybrid formats, to enhance users' proficiency in ArcGIS software both domestically and internationally. Identify and address skill gaps through targeted training sessions and workshops. Provide ongoing support and guidance to users, answering their questions and helping them overcome challenges. Stay updated on the latest GIS trends and technologies to keep training content relevant and up‑to‑date.
• Ensure sustainable GIS workflows: collaborate with customers to understand their business processes and requirements. Provide guidance and training on best practices for designing and implementing sustainable GIS workflows. Deliver workshops to educate customers on sustainable GIS workflows. Support customers in overcoming challenges and addressing any skill gaps related to workflow sustainability.
• Expand the use of ArcGIS: actively promote adoption of ArcGIS across customer groups. Identify potential use cases for ArcGIS in various business processes and demonstrate its value through facilitation. Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS. Collaborate with stakeholders to understand their needs and customize ArcGIS solutions to meet them.
• Communicate the impact of GIS: develop compelling narratives and visualizations to effectively communicate GIS impact. Collaborate with Content Development and Creation teams to create engaging content, such as case studies and success stories. Present the value of GIS to customers. Stay informed about industry trends and research to provide insights on the broader impact of GIS in various domains.

• 5+ years of professional experience leveraging Esri’s software capabilities, with an emphasis on ArcGIS Desktop and/or ArcGIS Pro, and 2 years of classroom facilitation and instructional delivery.
• Ability to handle multiple responsibilities while prioritizing student needs.
• Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials.
• Proven ability to collaborate with multiple cross‑functional teams.
• Excellent verbal and written communication skills.
• 20% travel within the year to support an average of 10‑15 onsite customer training sessions per year.
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Bachelor’s degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field.

• Master’s degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field.
• Familiarity with web‑based meeting tools.
• Completion of an Esri technical certification and facilitation certification.
• Demonstrated technical writing ability.
• Up to 40% travel, including international travel, to support an additional 10‑15 customer engagements.

Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and…