ServiceNow Technical Writer - Charlotte

Job#: 3015243

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position:
Technical Writer

Content:
Knowledge articles for Service Now Knowledge Management module

Location:

Charlotte, NC | On-Site 3 days/week

Duration: 12-18 months

Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered.

Pay Rate Range: W2 $ 45-53/hr

Industry: Banking

Overview

Join the Service Now Governance team as a technical writer focused on building and improving knowledge articles. This role is best for a writer who is driven, independent, and excited to grow their Service Now skillset.

Top Requirements

* Service Now Knowledge Articles:
Experience writing and publishing knowledge articles directly in Service Now.

* Knowledge Module Expertise:
Hands-on experience building articles using knowledge blocks, templates, metadata, and understanding how UI/UX ties into how users consume content.

* Work Style:
Self-motivated, curious, and able to work independently. Senior-level candidates may find the role too narrow.

Responsibilities

* Write, edit, and publish high‑quality knowledge articles in Service Now.

* Configure and structure articles using knowledge blocks, categories, tags, and templates.

* Collaborate with UX, platform admins, and process owners to align content with user experience standards.

* Maintain content quality through audits, version control, and governance processes.

* Use analytics to refine and improve article clarity, usefulness, and search performance.

* Contribute to style guides, taxonomy updates, and continuous improvement within the knowledge program.

* Support additional Service Now governance or platform initiatives as you grow.

Qualifications

* 2+ years of technical writing or knowledge management experience.

* Demonstrated experience working in the Service Now Knowledge module.

* Strong writing, organization, and information‑design skills.

* Ability to translate technical or process-heavy material into clear, user‑friendly content.

* Familiarity with ITSM concepts, Service Portal/Agent Workspace, or content analytics is a plus.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our…