IAM Support Engineer

Our client, a leading financial services organization, is seeking an IAM Support Engineer to join their team. As an IAM Support Engineer, you will be part of the Identity and Access Management (IAM) operations team supporting global infrastructure and services. The ideal candidate will demonstrate strong technical expertise, excellent communication skills, and a proactive work ethic, which will align successfully in the organization.

Job Title: IAM Support Engineer

Location: Charlotte, North Carolina, Jersey City/Pennington, NJ, or Plano, TX

Pay Range: $80+/hour

• Provide operational support for IAM applications including Ping Access, Ping Federate, Ping Directory, PKI, and Splunk.
• Engage in problem triage, service restoration, root cause analysis, and resolution coordination for global IAM services.
• Maintain and support IAM infrastructure such as Single Sign-On, Directory Services, Federated Identity, and Authentication tools.
• Collaborate with cross-functional teams to ensure security and operational excellence across IAM platforms.
• Adhere to ITIL frameworks and best practices to deliver consistent and reliable support services.

• 8+ years of production support experience with Ping Access, Ping Federate, Ping Directory, PKI, and Splunk.
• Strong Linux skills and networking knowledge (TCP/IP).
• Solid understanding of Information Security principles and practices.
• Experience working within ITIL frameworks and incident/problem management processes.
• Excellent communication skills and a demonstrated strong work ethic.

• Opportunity to work with cutting-edge IAM technologies and infrastructure.
• Engage in a dynamic environment supporting global operations.
• Develop your skills within a collaborative and innovative team.
• Contribute to critical security and operational initiatives.
• Be part of a company recognized for diversity and ethical practices.
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!