IAM Support Engineer

Join to apply for the IAM Support Engineer role at Experis

Location: Charlotte, North Carolina;
Jersey City/Pennington, NJ; or Plano, TX

Pay Range: $80+/hour

Our client, a leading financial services organization, seeks an IAM Support Engineer to join its IAM operations team supporting global infrastructure and services.

• Provide operational support for IAM applications including Ping Access, Ping Federate, Ping Directory, PKI, and Splunk.
• Engage in problem triage, service restoration, root cause analysis, and resolution coordination for global IAM services.
• Maintain and support IAM infrastructure such as Single Sign-On, Directory Services, Federated Identity, and Authentication tools.
• Collaborate with cross‑functional teams to ensure security and operational excellence across IAM platforms.
• Adhere to ITIL frameworks and best practices to deliver consistent and reliable support services.

• 8+ years of production support experience with Ping Access, Ping Federate, Ping Directory, PKI, and Splunk.
• Strong Linux skills and networking knowledge (TCP/IP).
• Solid understanding of Information Security principles and practices.
• Experience working within ITIL frameworks and incident/problem management processes.
• Excellent communication skills and a demonstrated strong work ethic.

• Opportunity to work with cutting‑edge IAM technologies and infrastructure.
• Engage in a dynamic environment supporting global operations.
• Develop your skills within a collaborative and innovative team.
• Contribute to critical security and operational initiatives.
• Be part of a company recognized for diversity and ethical practices.