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Service Desk Analyst

Job in Charlotte, Mecklenburg County, North Carolina, 28201, USA
Listing for: TriCom Technical Services
Contract position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below
Service Desk Analyst

Summary

Our client is seeking a Service Desk Analyst to serve as the first contact for customers who need technical assistance via phone or email.

Responsibilities

* Respond to customer issues via phone, email, in-person, and chat.

* Follow-up with customers to ensure issues are resolved.

Requirements

* 2+ years Help Desk or Technical Support experience.

* Experience with O365.

* Dependability, reliability.

* Common sense, logical.

Preferred

* Experience with the following:

* Active Directory;

* Microsoft Intune;

* Mobile Device Management.

This is a 6-Month Contract opportunity with potential to extend with our Charlotte, NC client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with Tri Com during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.

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