Technical Support Specialist

Technical Support
Professional

Experience:

3-5 Years
Primary

Skills:

Electromechanical, CompTIA+ Certification, Technical support, Customer Service
Requirement

Description:

You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls.
ESSENTIAL DUTIES:

• Answers escalated technical support phone calls for assigned equipment group
• Routes calls to appropriate parties if necessary
• Provides advanced troubleshooting
• Provides remote desktop support via remote desktop software
• Logs all calls in CRM software
• Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
• Travels and provides field support for complicated cases when remote support is impossible
• Maintains current knowledge of all Client products and all other matters that affect the dental industry
• Shares knowledge and works with other Technical Support Team Members
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

• Degree; technical in nature or equivalent work experience
• Electromechanical experience is a plus
• Troubleshooting and networking skills
• Proficient with Microsoft Office Suite
• Ability to type a minimum of 20 words per minute
• Strong communication skills

• A deep understanding of the dental market and core equipment segment is preferred

Required

Preferred

Job Industries

• Other