Communications Operations Specialist

Arch Capital Group Ltd. Pay Range

This range is provided by Arch Capital Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $75,000.00/yr

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Communications Operations Specialist will be a critical part of our internal communications team, supporting logistics, coordination, reporting and technical needs for company-wide communication initiatives. You’ll work closely with IT, business units, and the Communications team to ensure messages, information and virtual events are delivered seamlessly. You’ll also track and analyze data from events, surveys, and other channels to help shape future strategies.

This role is ideal for someone who thrives on making things run smoothly behind the scenes, problem‑solving and contributing to creative communication strategies that engage employees across our organization.

The Communications Operations Specialist will be a member of Arch’s global Branding and Employee Communications team, based in Greensboro, North Carolina.

• Plan, coordinate and execute webinars, live streams and related events.
• Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms.
• Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications.

• Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects.
• Help resolve issues related to virtual event tools, streaming and content sharing.

• Gather and track analytics to support communications planning and strategy.
• Coordinate and analyze employee surveys to identify trends and actionable insights.
• Maintain internal metrics dashboards and help build reports for routine reporting.

• Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage.
• Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance.

• Bachelor’s degree in communications, marketing, journalism, public relations, data analysis, business administration or a related field OR equivalent work experience.
• Minimum of 2 years of relevant work experience.
• Experience with live streaming or webinar platforms and content management tools.
• Experience producing reports and analyzing communication metrics.
• Solid copywriting and editing skills.
• Strong attention to detail, excellent organizational skills and an ability to manage multiple tasks simultaneously.
• Calm and resourceful approach to troubleshooting under pressure.
• Ability to work collaboratively and strong interpersonal skills.
• A creative mindset, a passion for storytelling, innate curiosity and a willingness to learn new things.

$60,000 - $75,000 (Bonus target 7%).

• Incentive eligible; total compensation will consider factors such as location, role scope, qualifications, talent availability and business needs.
• Arch is committed to helping employees succeed through a comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off; basic Life and AD&D Insurance and Short and Long-Term Disability;
  Paid Parental Leave of up to 10 weeks;
  Student Loan Assistance and Tuition Reimbursement;
  Backup Child and Elder Care.