Technical Systems Support Analyst

Our client is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This is a direct hire position with our client.

This role sits at the intersection of technology, operations, and customer support. You’ll be responsible for resolving complex system issues, improving how platforms work together, and ensuring franchise partners and end users have a reliable, frustration-free experience.

• Medical, Dental, and Vision Insurance
• 401(k)
• PTO
• Short Term Disability and Long Term Disability

• Hybrid schedule - 4 Days in Office and 1 Day Remote
• Work hours - 8am to 5pm

• Acting as the primary technical expert for in-location technology platforms
• Troubleshooting system issues for Members and Franchises
• Supporting software used for scheduling, reporting, member engagement, and retail
• Identifying repeat problems and helping design long-term system fixes
• Documenting solutions, workflows, and best practices for internal teams
• Collaborating with vendors and internal stakeholders to improve system performance
• Assisting with testing, launching, and supporting new technology tools

• 2–4 years of experience in technical support, systems analysis, or platform support mainly Level 1 and Level 2
• Experience working with business systems such as CRMs, POS platforms, or SaaS tools
• Experience with Zendesk or comparable help desk ticketing system
• Previous experience with e-commerce platforms such as Shopify a plus
• Strong problem-solving skills and attention to detail
• Ability to explain technical issues in a clear, user-friendly way
• Comfort working in a ticket-based or service desk environment
• Highly organized and process-driven mindset

This position plays a key role in keeping franchise locations running efficiently. Your work will directly impact daily operations, member satisfaction, and the success of franchise partners across the system. If you have Technical Systems Support experience, we’d love to talk.