Production Support​/Unix System Admin

Genesis
10 is currently seeking a Production Support/Unix System Admin with our client in the financial industry located in Plano, TX. This is a 12+ month contract position. Responsibilities:
Provide support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents Understand and ensure compliance with the Incident Management and Problem Management policies and procedures Key focal point for the customer/client/associate experience and own restoring any impacts to those experiences regardless of where the root cause of the impact lies Lead production support triage efforts for low to moderate impacting incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed Identify business impact, interpret monitors, dashboards, and logs;

write queries to accurately calculate impacts as applicable to the line of business and work with senior team members or Technology Services Specialist to validate impacts and communicate all impacts to leadership, communications channels and so on Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary reconvenes are scheduled Communicate clearly with all levels of management Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation Support 24 x 7 On Call responsibilities for any business impacting incident Governance and Stakeholder Management Contribute to artifacts needed for governance forums Understand stakeholder expectations and create regular updates to keep stakeholders informed Achieve sustainable results Track the effectiveness of solutions through KPI's Incorporate technical and financial factors when comparing different approaches to solutions Influence decisions Present their own point of view with a clear rationale, facts and figures Clearly display how their proposed solution or course of action is superior to other options by using facts/evidence to support it Promote collaboration Collaborate with own team and across teams Ask questions to obtain views from others Participate in problem-solving discussions and suggest ideas as opportunities arise Accept that new ways of doing things can improve individual and team results Requirements:
Significant experience supporting applications hosted on Unix, particularly AIX, via command line Familiarity with scripting technologies such as Perl, Bash or Python

Experience with SQL
* plus – writing and executing SQL queries to pull operational data as needed using a tool like TOAD Experience supporting applications that leverage IBM MQ, SFTP, NDM and Autosys or another comparable job scheduling technology Experience troubleshooting and achieving service restoral for complex Production incidents Experience partnering with various technical teams to identify root cause, corrective action, and any other opportunities to improve system stability stemming from complex Production incidents Strong, courageous communicator capable of effectively communicating, verbally, via emails and instant messaging, to both technical and business teams Capable of working in high pressure situations Experience coordinating with offshore/onshore teams and delegating work in a 24 X 7 model Production Support – Working knowledge of supporting one or more business services within their business line, and associated maintenance, change, control, incident and problem management Learns and adapts – Demonstrates the ability to apply theory to practice and incorporates the feedback from others and shallow knowledge of firm policies and standards in creating their mental models of software and infrastructure services Demonstrates the ability to self-identify problems spanning a small, related set of software processes or a few infrastructure service domains Demonstrates a willingness to accept situational changes and differences in the…