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IT Project Manager IT Support Systems Administrator IT Consultant

Senior Service Desk Manager — ITIL & ServiceNow Lead

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Kforce Inc
Full Time position
Listed on 2026-01-13
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support, Systems Administrator, IT Consultant
Salary/Wage Range or Industry Benchmark: 64 - 70 USD Hourly USD 64.00 70.00 HOUR
Job Description & How to Apply Below
A leading staffing agency in North Carolina seeks an experienced IT Service Desk Manager to oversee daily operations of support teams. Responsibilities include implementing ITIL best practices, managing escalated issues, and mentoring the service desk team. A bachelor's degree and 5-10 years of experience are required, along with strong Service Now knowledge and ITIL certification. The role offers a pay range of $64 – $70 per hour, and benefits including health insurance and a 401(k) plan.
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Position Requirements
10+ Years work experience
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