Quality Assurance Engineer

Quality Assurance Engineer

Join to apply for the Quality Assurance Engineer role at CPI Security in Charlotte, NC. This role focuses on building and executing robust testing strategies for our Salesforce Customer 360 implementation, including Sales Cloud, Service Cloud, Data Cloud, Agentforce, CPQ, Field Service, ERP, and integrations with backend systems via AWS.

• Develop, execute, and maintain test cases and automated scripts for Salesforce Customer 360 features.
• Design and execute end‑to‑end, regression, and smoke test scenarios across front‑end, middleware, and backend systems.
• Validate data integrations between Salesforce platforms and AWS‑based services, including API validation, data flows, and error handling.
• Collaborate closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and Dev Ops teams to understand functional requirements and system architecture.
• Perform thorough defect triage, log issues clearly in tools such as Jira, and follow up through resolution.
• Participate in Agile ceremonies including daily stand‑ups, sprint planning, and retrospectives to continuously improve quality practices.
• Contribute to test automation frameworks and increase automation coverage over time.
• Assist in setting up test environments, data conditioning, and system monitoring relevant to QA processes.
• Provide QA documentation and status reporting on test progress, defect status, and risks to delivery timelines.
• Demonstrate exceptional critical thinking and analytical skills, with a proven ability to dissect complex problems and develop innovative, data‑driven solutions.
• Thrive in ambiguity and excel at problem‑solving, consistently identifying root causes and implementing effective, scalable strategies.
• Possess strong intellectual curiosity and a continuous learning mindset, staying ahead of industry trends and proactively seeking opportunities for growth and improvement.
• Bring a wealth of experience and seasoned judgment, capable of navigating high‑stakes decisions and mentoring others through complex challenges.
• Collaborate cross‑functionally with clarity and confidence, translating analytical insights into actionable business outcomes.

• 3+ years of hands‑on experience in QA Engineering with a strong understanding of software testing principles and methodologies.
• Experience with Salesforce testing, specifically across Customer 360 components.
• Knowledge of AWS‑based integrations and ability to test data flows between cloud systems and Salesforce.
• Strong skills in writing and executing test plans, test cases, and automated test scripts.
• Proficiency in using testing and project management tools like Azure Dev Ops.
• Familiarity with API testing, web services (REST/SOAP), and backend systems validations.
• Excellent problem‑solving and communication skills.

• Competitive pay and educational assistance
• Great medical, dental, vision, short & long‑term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Paid Volunteer and Charitable Engagement Opportunities
• Birthday and Work Anniversary Rewards
• Enjoy the perks of our amazing facilities, including a state‑of‑the‑art fitness center, onsite café, scenic walking trail, basketball courts, and a full‑time Health & Fitness Manager to keep you energized and active
• Experience working in Agile/Scrum environments.
• Preferably Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, etc.).
• Experience with test automation frameworks (e.g., ACCELQ).

Mid‑Senior level

Full‑time

Construction, Software Development, IT Services & IT Consulting

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