Agile Project Manager Contractor

Product Owner

Note:

This is a HYBRID position requiring 2 in-office days at local Client office per week. Travel costs are not reimbursable.

Only on W2

Role Overview

• The Product Owner is accountable for one or more systems, leading a cross-functional product team to deliver business value for both internal and external clients. This role closely partners with the Product Manager and broader firm leadership to shape, communicate, and deliver on the product strategy and roadmap. The Product Owner manages prioritization, requirements, timelines, and success criteria, harnessing multidisciplinary expertise to guide execution and maximize value delivery.

• Must Haves

• Bachelor’s degree in business administration, management information systems, computer science, or a related field

• Proven experience in product ownership or management within financial services, client onboarding, or customer relationship systems

• Broad and deep knowledge of financial services concepts, practices, and procedures, particularly in client onboarding or contact relationship systems

• Exceptional communication and interpersonal skills

• Demonstrated analytical ability and attention to detail

• Proven track record of leadership within matrixed teams, including task assignment, coaching, and mentoring

• Teamwork/collaboration mindset with a demonstrated ability to work with and influence stakeholders across functions

• Strong problem-solving skills and the ability to overcome ambiguity

• Prior experience with Agile methodologies and a robust understanding of full software development lifecycle
Good to Have

• Advanced understanding of Product Management and Design Thinking principles and ability to expand these capabilities across teams

• Experience in digital product ownership with exposure to high-performing teams and ongoing professional development of team members

• History of working on multi-disciplinary and cross-divisional product teams

• Experience guiding the management of resource needs, dependencies, and stakeholder solution requirements

• Demonstrated ability to advise and align with adjacent product teams to ensure consistent and cohesive delivery across products

• Background in building business cases and measuring delivery against defined success criteria

Key Responsibilities

• Align product strategy with execution, maintaining the product roadmap and prioritizing the body of work for current and future delivery

• Manage system plans and artifacts, ensuring timely delivery against resource, stakeholder, timeline, and milestone requirements

• Lead, coach, and develop a matrixed team in pursuit of the product vision and team member growth

• Advise and collaborate with other product teams to maintain unified product strategy and progression

• Own and scale the ODS workstream (likely Operational Data Store (ODS)— enabling data from current and future CRE tools to flow into ODS; reduce load on the existing lead so they can focus on other areas.

• Lead PO work for ODS/data ingestion and data mapping as new tools come online.

• Coordinate across a growing delivery footprint (anticipated to expand to multiple teams, potentially 3 teams later: core ODS + one team per new tool).

• Support data onboarding from multiple sources (explicitly mentioned: Reflex, “service channel data,” and some Service Now data into ODS).
o Partner with analytics capability to enable dashboards - Leverage resources to build Power BI dashboards (analogous to other teams using Tableau).

• Must-have / desired experience
o PO experience with ODS/data transfer, data mapping, and multi-team coordination
o Familiarity with analytics delivery and BI dashboard enablement (Power BI/Tableau context)