Principal Site Reliability Engineer; SRE

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule :
Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity The Business Intelligence (BI) & Reporting Lead will play a pivotal role in transforming raw data into actionable insights that support our technology portfolio. This role is crucial for advancing our Generative AI and Machine Learning capabilities in reporting, ensuring that our product and technology PMO needs are met with innovative solutions.

The Work Itself At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions.

At this time, Ally will not sponsor a new applicant for employment authorization for this position. Design and implement highly available, scalable infrastructure systems that support mission-critical production services, including automated deployment pipelines, observability platforms, and disaster recovery

Lead incident response and postmortem processes, diving deep into complex distributed systems failures to identify root causes and drive systemic reliability improvements across engineering teams

Develop and maintain service level objectives (SLOs) and error budgets, using data-driven approaches to balance feature velocity with system reliability and guide organizational decision-making

Build tooling and automation to eliminate toil, improve operational efficiency, and enable engineering teams to safely deploy and operate services with minimal manual intervention

Minimum Qualifications 7+ years of relevant experience

Bachelor's degree in relevant field(s) of study or equivalent

Preferred Qualifications 5+ years of experience in site reliability engineering, systems engineering, or Dev Ops roles with a proven track record of maintaining large-scale production systems

Deep expertise in cloud AWS including infrastructure as code tools like Terraform, Cloud Formation, or Pulumi Experience defining and measuring SLIs, SLOs, and error budgets, and using them to drive reliability improvements and inform product decisions

Proficiency in AI development

Strong programming skills in languages such as Python, Go, or Node with the ability to write production-quality code for automation, toolinQCg, and system integration

Extensive experience with container orchestration (ECS or similar) and microservices architectures in production…