Clinical Informaticist ; Lead

Core Responsibilities:

• Leads the management and support of clinical applications, including troubleshooting and resolving complex issues.
• Develops and refines end-user documentation and training materials.
• Oversees operational workflow validation, including detailed requirements gathering and user acceptance.
• Leads software upgrades and testing processes, including the creation and validation of detailed test plans.
• Coordinates and oversees software updates and changes, ensuring thorough testing and reporting of results.
• Ensures data accuracy and regulatory compliance through regular checks and audits.
• Develops and implements strategies to address change impacts and resistance, collaborating with key stakeholders.
• Leads the design, development, and implementation of system enhancements and new features.
• Manages database conversions and performs in-depth system analysis.
• Conducts advanced training sessions for users on complex applications and solutions.
• Handles SLA breaches and works with customers to resolve issues and ensure service quality.
• Leads and manages major projects related to system improvements and enhancements.
• Adheres to UHealth IT standards.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows - Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption When encountering established systems this role will review (document where needed) current state workflows and work streams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs.

Perform analysis of new releases and determine how they will impact clinical workflow; participate or facilitate sessions with end users to prioritize and confirm changes that will be implemented as part of the release. Collaborate with trainers on system changes and new features to develop documentation and training strategies.

Addressing end user problems and challenges with the UChart systems which may include software, hardware, or network difficulties. Documenting and routing these issues to the correct UHIT team and facilitate resolution and communication to stakeholder.

Perform periodic rounding to identify clinician issues throughout the health system. Partner with appropriate IT teams to develop and implement an issue resolution plan. This may include opening and tracking IT tickets and working with UChart analysts through resolution.

Travel throughout UHealth System to provide support as determined by any Go Live schedule.

• Bachelor’s degree in relevant field, Master’s in nursing preferred
• Minimum 5 years' experience preferably in clinical operations, Hospital IT or Healthcare vendor
• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
• Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor
• Vendor / Consulting Experience perferred
• Nursing Licensure or other professional licensures
• Informatics Certificate
• Epic Certification in at least one core clinical application
• Lean Certification
• Excellent interpersonal, oral and written communication skills.
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Knowledge of state-of-the art technology.
• Experience…