Telecom Engineer II — Data; Telecom Network

Position: Telecom Engineer II — Data (Telecom Network Support)
To Apply for this Job Telecom Engineer II — Data (Telecom Network Support)

Location:

Charlotte, NC Hybrid — 3 days onsite (Tuesday and Wednesday, plus one day of your choice)
Contract — 1 year Position Summary
This role sits on a Telecom Network Support (TNS) team and is responsible for executing key telecom operations tasks in partnership with the Telecom Operations Compliance (TOC) team. The analyst will serve as the primary liaison to TOC, performing compliance-driven operational work such as Open Gear configuration and troubleshooting, Cisco/Open Gear password changes, ACL changes, IOS/OS upgrades, and patch mitigation plan (PMP) review, with work tracked through Footprints and Service Now.

Ansible playbook development and execution to support these activities is a strong plus.

This position requires an understanding of datacenter and network security technologies. Familiarity with network automation and monitoring is highly valued. The ideal candidate is a self-starter who excels with little supervision and works well in small teams using Agile engineering principles.

Responsibilities Support internal data networks with a focus on improving reliability
Perform operational support activities in coordination with the Telecom Operations Compliance team, including:
 – Open Gear configuration and troubleshooting
 – Password changes on Cisco devices and Open Gear
 – ACL changes on network devices
Perform IOS/OS upgrades on Cisco devices and support scheduled upgrade initiatives
Review and support execution of Patch Mitigation Plans (PMPs) and related patch activities
Develop, maintain, and execute Ansible playbooks to support repeatable operational tasks (configuration changes, password updates, ACL modifications, and related automation)
Enter, update, and manage change requests/tickets in Footprints and Service Now associated with device changes and compliance-driven work
Collaborate across all tiers of the operations organization and partner closely with TOC to ensure operational readiness
Contribute to network improvement initiatives and operational process improvements
Perform troubleshooting and analysis of network devices and related appliances as applicable

Required Qualifications Bachelor’s degree in Information Technology or related discipline plus 2 years of related experience
In lieu of a bachelor’s degree:
High School diploma/GED plus 6 years of related experience
Demonstrated network operations experience troubleshooting enterprise networks with strong TCP/IP fundamentals
Experience performing Cisco IOS/OS updates/upgrades and completing required validation checks
Experience creating/updating operational tickets and documenting device changes in enterprise ticketing/change systems (Footprints and/or Service Now experience preferred)
Strong written and verbal communication skills with the ability to produce clear documentation and follow controlled operational procedures
Proficiency configuring and troubleshooting common networking protocols and technologies
Ability to troubleshoot routing and switching issues in a production environment
Desired Qualifications Prior experience providing network operations support in an enterprise environment
Experience executing operational changes on network devices, including Cisco IOS/OS upgrades and post-change validation
Hands-on experience with Open Gear configuration and troubleshooting (or similar console/terminal server platforms)
Experience implementing device security changes such as password changes and ACL modifications on Cisco/Open Gear/network devices
Ansible automation experience — playbook execution preferred; playbook creation/maintenance is a strong plus
Experience creating and managing operational change documentation/tickets in Service Now
Relevant industry certifications such as CCNA
To Apply for this Job Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.