Enterprise Applications Manager

Job Description At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

K&L Gates is seeking an experienced Manager of Enterprise Applications to lead the strategy, lifecycle management, and operational support of the firm’s portfolio of Commercial Off-The-Shelf (COTS) applications. This role will oversee a team responsible for delivering reliable, secure, and scalable application services that support the firm’s legal and business operations.

The ideal candidate brings strong leadership experience, deep familiarity with enterprise platforms commonly used in law firms, and a proven ability to manage application life cycles from selection through retirement.

Key Responsibilities Application Portfolio Management Own the lifecycle management of enterprise COTS applications, including evaluation, implementation, optimization, and retirement Manage a diverse portfolio including iManage, Service Now, CRM platforms, Litigation Support tools, SharePoint, and SaaS solutions such as Box, HighQ, etc Partner with stakeholders across legal, administrative, and IT functions to align application capabilities with business needs Drive roadmap planning, vendor strategy, and continuous improvement initiatives

Team Leadership Lead, mentor, and develop a small team of application analysts/engineers Establish priorities, manage workloads, and ensure high-quality service delivery Foster a culture of accountability, collaboration, and continuous learning

Operations & Service Delivery Ensure stability, performance, and supportability of enterprise applications Oversee incident, problem, and change management processes in coordination with IT Service Management (ITSM) practices Define and monitor SLAs, KPIs, and service metrics

Vendor & Stakeholder Management Manage relationships with key software vendors and service providers Negotiate contracts, oversee renewals, and ensure value realization Act as a liaison between business stakeholders and technical teams

Governance & Compliance Ensure applications meet security, compliance, and data governance standards Support audit requirements and risk management initiatives

Qualifications Required Bachelor 's degree in computer science or a related field, or equivalent combination of education and relevant experience Minimum of 5 years of experience in a managerial or leadership role within IT or application services Experience managing enterprise applications within a law firm or professional services environment Strong understanding of COTS application lifecycle management and SaaS delivery models

Preferred

Hands-on experience with platforms such as iManage, Service Now, CRM systems, SharePoint, litigation support tools, and Box Familiarity with ITIL or similar service management frameworks

Experience with vendor management and contract negotiations

Key Competencies Strong leadership and team development skills Excellent communication and stakeholder management abilities Strategic thinking with a focus on operational execution Problem-solving mindset with attention to detail Ability to manage multiple priorities in a fast-paced environment

Compensation Salary $128,000 - $249,000.The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

ABOUT THE FIRMK&L Gates is a fully integrated global law firm with lawyers located in more than 40 offices. We have experienced dramatic growth in the past decade and…