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ServiceNow Architect SPM ITBM
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-09
Listing for:
New Vision Softcom Consultancy
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
- Lead end-to-end architecture, design and implementation of Service Now SPM/ITBM solutions across Demand, Project, Portfolio, Resource and Financial Management.
- Define the enterprise SPM architecture, technical roadmap and governance standards aligned with business strategy.
- Architect and implement Strategic Planning, Investment Funding, Alignment Planner and Agile Planning capabilities.
- Ensure integration of SPM with CSDM, CMDB, Enterprise Architecture and application/technology portfolios
- Design and govern integrations using REST, SOAP, MID Server and Integration Hub with ERP, PPM, Jira, Azure Dev Ops, ITSM and other enterprise platforms.
- Drive OOTB adoption
, scalability, security, performance and upgrade-safe architecture with minimal customization. - Design and implement Now Assist and Agentic AI use cases within SPM workflows.
- Lead architecture workshops, solution design sessions and technical reviews with PMO, Finance, IT and business stakeholders
. - Present SPM solutions, roadmap and value propositions to senior/executive stakeholders and act as the SPM product evangelist.
- Mentor Service Now developers and consultants, conduct design/code reviews and establish development standards.
- Support pre-sales activities
, including solution design, product demonstrations, effort estimation and RFP/RFI responses. - Lead enterprise-scale SPM implementations and provide technical ownership and delivery governance throughout the project lifecycle.
1012+ years of IT experience with 7+ years of Service Now experience and 3+ years of hands-on SPM/ITBM implementation experience. Strong experience in Service Now SPM architecture, Demand, Project, Portfolio, Resource and Financial Management. Must have architect-level ownership of enterprise SPM implementations and experience leading at least 2 enterprise-scale SPM programs. CIS-SPM certification is mandatory. Excellent communication, presentation, stakeholder management and executive presence are essential.
Experience with CSDM/CMDB, integrations, Performance Analytics, Flow Designer and Integration Hub is required. Now Assist/Agentic AI, Enterprise Architecture and BFSI/regulated-industry experience will be an advantage.
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