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ServiceNow Architect
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-09
Listing for:
Volto Consulting
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, Cloud Computing: Infrastructure & Operations, Systems Analyst
Job Description & How to Apply Below
Service Now Architect
Remote
Fulltime - Need only independent VISA Holders
- Experience as a Senior Technical Lead / Architect.
- Experience of ITSM, CMDB, Integrations, VA within Service Now
- Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
- Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
- Good understanding in Monitoring tool
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
- Knowledge and experience with base platform & reports
- Experience in integration using REST API / SOAP / any other technology
- Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
- Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
- Must be Service Now Certified Systems Administrator
- Should possess knowledge in Agile/Scrum methodology
- Basic knowledge with ITIL/industry standards
- Knowledge of software development lifecycle (SDLC)
- Experience as a Senior Technical Lead / Architect.
- Experience of ITSM, CMDB, Integrations, VA within Service Now
- Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
- Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
- Good understanding in Monitoring tool
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
- Knowledge and experience with base platform & reports
- Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and Power Shell)
- Experience in integration using REST API / SOAP / any other technology
- Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
- Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
- Must be Service Now Certified Systems Administrator
- Should possess knowledge in Agile/Scrum methodology
- Basic knowledge with ITIL/industry standards
- Knowledge of software development lifecycle (SDLC)
- Effective communication skills with both non-technical and technical audiences (verbal and written)
- Excellent Interpersonal skills to work with the project team members collaboratevily
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- ITIL V3/V4 foundation certification
- Preferred to have Discovery, Event management, Service mapping certification
- Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development
- Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories
- Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
- Responsible for the code quality of assigned tasks
- Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing
- Provide any required training to the users on the user stories
- Knowledge and ability to configure, manage and maintain MID servers
- Proficient in configure & maintain credentials and working with command line console
- Ability and knowledge in Discovery Schedules & troubleshoot with device owners
- Knowledge to implement Cloud & Tag based discovery
- Ability to communicate & gather requirements from application teams to build Service Map
- Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors
- Maintains event management integrations and application
- Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer)
- Ability to configure de-duplication & correlation ru le
- Configure and customize Report & Dashboard
- Co-ordinate with Infrastructure/Application team for requirement and trouble shooting
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