Project Manager - Client Onboarding

Project Manager, Client Onboarding
Crelio Health Inc.

• Remote (United States)
• Full-time
• Travel to client sites (:25-40%)

Compensation: $95,000 - $120,000 base, depending on experience + performance incentives (including incentives on expansion or reference opportunities you help close). Benefits include health coverage and PTO.
About Crelio Health Crelio Health  builds cloud-based laboratory information systems (LIS/LIMS) that power diagnostic labs across the United States and 2,500+ labs worldwide. Our platform runs the full lab workflow - from order booking and specimen tracking through result reporting, patient engagement, billing, and inventory - for physician office labs, hospital labs, reference labs, and direct-to-consumer testing companies. We are HIPAA-compliant, SOC 2 and ISO 27001 certified, and growing quickly in the US market.

The Role When a lab signs with Crelio Health, you are the person who turns that signature into a running lab. You will own client onboarding end to end: planning the implementation, configuring the rollout with our product and support teams, training lab staff, managing the go-live, and making sure the client is delighted enough to expand and refer. You are the face of Crelio Health from kickoff to steady state.
This is not a sales role.

You carry no quota and you will never cold-call. But onboarding is where trust is built, and trust is where growth comes from. We want someone who can confidently present the platform, handle a skeptical lab director, and spot the moment a client is ready for another module or another location - and who earns incentives when those opportunities convert.

What You Will Do

• Lead onboarding projects for new US clients - single-site labs through multi-location networks - from kickoff through go-live and handover to support.
• Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation.
• Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule.
• Travel to client sites for kickoffs, go-lives, and training - roughly 25-40% of your time, varying with the project calendar.

Make clients successful

• Train lab staff on real workflows - accessioning, worklists, QC, reporting, patient portal - and adapt the training to how each lab actually operates.
• Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.
• Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership.

Champion the platform

• Present and demo Crelio Health confidently - to the client team that signed, and to the wider staff who did not choose it but must love it.
• Identify expansion opportunities during onboarding - additional modules, locations, or referrals - and hand them to the growth team - with incentives for you when they close.
• Feed what you learn on the ground back into product and our onboarding playbook, which you will help write.

What We Are Looking For (Must-haves)

• 4-7 years of project management experience, with at least 2 years implementing or onboarding software for external clients.
• Healthcare experience is required; hands‑on time in a clinical laboratory or laboratory environment is strongly preferred - as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM).
• Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting.
• Excellent presenter and communicator - comfortable running a room of…