Digital​/Technical Product Manager II; Mid-level; Platform

Position: Digital/Technical Product Manager II (Mid-level) - Next Best Experience Platform
Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As a dedicated Digital/Technical Product Manager II, you will supports the discovery, delivery, and performance for a centralized decisioning and orchestration platform that delivers the right experience in the right channel at the right time, every time, across the full member lifecycle. You will collaborate with internal stakeholders and partners to tackle complex and challenging problems to deliver Member centric experiences across service, advice and deepening offerings.

In close partnership with engineering, data, and experience teams, the role operationalizes always-on, event-driven decisioning through strong product management discipline, experimentation, and continuous optimization, while establishing the governance, performance measurement, and operational rigor required to scale consistently across the enterprise.

This team will lead the evolution of USAA's next best experience platform, transforming how millions of members engage through personalized, real-time, and context-aware experiences across every channel and journey. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.

Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.

Finds areas of opportunity and solves for customer pain points to inform and support team members.

Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products.

Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.

Experience developing presentations to communicate complex concepts to…